The ZeroStress Limited Warranty
The design and quality of ZeroStress recliners are continually monitored and checked throughout the production product process in Taufkirchen Germany.
Frame and non-moving bearing components: During strength testing, forces of up to 200 kg are dropped onto the upholstered furniture at a frequency of 30,000 cycles.
Covers: Every fabric has to prove its durability through regular abrasion testing. Every leather quality is tested for color and abrasion fastness by means of intensive abrasion testing.
Seat upholstery: Our seat upholstery has to be exposed to stringent endurance testing. This involves performing a compression cycle up to 80,000 times using a 75 kg weight. The cushion hardness and height are measured before and after testing.
Hardware: Our hardware is also subjected to extreme testing using endurance load tests.
The ZeroStress Limited Warranty:
The ZeroStress Limited Warranties are intended for the original purchaser and are non transferable. ZeroStress will repair defects which can be shown to be due to production and/or material defects. We reserve the right to provide a remedy for justified complaints by repairing the defective furniture or replacing it by a new item of furniture at our sole discretion. In the event of a repair, this shall be performed in accordance with current production techniques by a technician selected by ZeroStress. Our furniture will be deemed free of material defects if it is suitable for its intended use and if it demonstrates the properties which are customary in similar items of furniture and which the buyer may reasonably expect given the nature of the item.
*5 year Warranty: The 5 year ZeroStress Warranty warrants to you, the original retail purchaser, for a period of five year from the date of purchase, the wooden laminated base (including height ring) as well as all foam and interior padding in the upholstered furniture to remain free from manufacturer or material defect. We wish to point out that different degrees of use of individual seat surfaces can result in permanent changes to seat hardness and appearance. In fact, some deformation and indention in padding is a normal part of the break-in process. Therefore a resulting permanent expansion of the cover materials within the customary tolerance does not constitute a defect.
*2 year Warranty: The 2 year ZeroStress warranty warrants to you, the original retail purchaser, for a period of two years from the date of purchase,the leather upholstery including stitching , closures and other mechanisms not covered by the 5 year warranty to remain free from manufacturer or material defect. Exclusions: Damage caused by moisture, excessive heating, or other influences of temperature, light or weather. Damages caused by pets, improper treatment, abnormal use, discoloration through textiles (dye transfer), or deliberate destruction. Any damage caused by incorrect care and/or maintenance of your ZeroStress products (for care instructions see chapter 6). Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the natural markings that only occur in genuine leather; these characteristics do not constitute a defect.
General Exclusions: Accidental damage, stains, smells, rips, tears, burns, punctures, symptoms of wear and tear, normal aging and day to day soiling. The guarantee is only valid when registered within 30 days of purchase.